Return, Refund & Cancellation Policy

At ImpressiPrint LLC, we are committed to delivering high-quality products and exceptional customer service. Please review our policies regarding order cancellations, returns, refunds, and equipment warranties before placing an order.

1. Order Cancellations

To request an order cancellation, please contact impressiprint@gmail.com as soon as possible and include your order number.

Orders that have not shipped may be eligible for cancellation, depending on their fulfillment or production status and any product-specific restrictions.

Cancellation & Processing Fees

Third-party payment providers may charge nonrefundable transaction fees once an order is processed.

For approved, voluntary customer-requested cancellations:

• No Processing Fee Incurred: If no nonrefundable payment-processing fee has been incurred, a full refund will be issued.

• Processing Fee Incurred: A cancellation fee of up to 3% of the merchandise subtotal may apply, but will not exceed ImpressiPrint's actual, documented, unrecovered transaction cost.

• Fee Disclosure: Any applicable fee and the resulting refund amount will be disclosed before the voluntary cancellation is finalized.

Cancellation fees apply only where legally permitted and consistent with the applicable payment provider's terms.

No cancellation fee will be assessed when ImpressiPrint is unable to fulfill an order, the cancellation results from an ImpressiPrint error, or a full refund is required by law.

Orders in Production or Fulfillment

Orders that have shipped cannot be canceled and are subject to their applicable return policy.

Custom and made-to-order items, including 3D-printed products, may no longer be eligible for voluntary cancellation once production begins.

Magnet Maker Machine Kits are final-sale products. Pre-shipment cancellation requests may be reviewed individually but are not guaranteed, except where cancellation is required by law.

2. General Returns & Exchanges

Eligible physical merchandise may be returned within 21 days of delivery, subject to approval.

The following conditions apply:

• Approved returns of non-defective merchandise are subject to a 15% restocking fee, calculated on the returned merchandise price.

• Return shipping costs are the customer's responsibility.

• Products must be unused, in their original condition, and include original packaging and accessories.

• All voluntary returns require prior authorization.

Original shipping charges are generally nonrefundable for voluntary returns unless otherwise required by law.

Exchanges are subject to availability and approval.

Excluded Products

The following products are generally excluded from voluntary returns:

• Magnet Maker Machine Kits.

• Open-Box Magnet Maker Machine Kits.

• Personalized or custom-made products.

• Made-to-order 3D-printed merchandise.

• Delivered digital products, including STL and 3MF files.

These restrictions do not eliminate applicable rights concerning damaged, defective, incorrect, or otherwise nonconforming products.

3. Magnet Maker Machine Kits — Final Sale

All Magnet Maker Machine Kit sales are final, subject to applicable consumer rights.

Due to the specialized nature of magnet-making equipment, ImpressiPrint does not accept voluntary returns or provide refunds for:

• Buyer's remorse or change of mind.

• Incorrect machine size or style selected by the customer.

• Opened or used equipment.

• Machines purchased for temporary events or short-term projects.

If an incorrect machine size or style was ordered, please contact us immediately. Requests for changes or cancellations before fulfillment may be considered individually.

Limited Lifetime Warranty

Eligible new Magnet Maker Machine Kits purchased after December 1, 2025, include ImpressiPrint's Limited Lifetime Warranty.

The warranty covers qualifying manufacturing defects and structural or mechanical failures resulting from normal use.

Warranty Repairs

Approved repairs, troubleshooting, and technical assistance do not exhaust the original warranty. Eligible warranty coverage remains active following these services, subject to the warranty terms.

Complete Machine Replacement

If a qualifying defect requires a complete machine replacement, ImpressiPrint may provide a replacement unit in accordance with the warranty.

Once a conforming replacement machine has been delivered, the original Limited Lifetime Warranty obligation will be considered fulfilled and coverage will conclude, subject to applicable law.

A complete replacement does not automatically establish a new Limited Lifetime Warranty.

For coverage details, exclusions, and claim instructions, please review our Magnet Maker Machine Limited Lifetime Warranty Policy.

4. Open-Box Magnet Maker Machine Kits

Open-Box Machine Kits are previously opened, returned, or refurbished units that have been inspected and performance-tested before resale.

Minor cosmetic imperfections may be present and will be disclosed where applicable.

All Open-Box Machine Kit sales are final, subject to applicable consumer rights.

Open-box machines include a 30-day limited warranty from delivery, covering qualifying manufacturing defects.

Open-box machines do not include the Limited Lifetime Warranty unless expressly stated in the product listing.

5. Personalized & Made-to-Order Products

Personalized magnets, custom-made products, and made-to-order 3D-printed items are generally nonreturnable once produced, except when damaged, defective, incorrect, or otherwise required by law.

Cancellation requests must be made before production begins and remain subject to the applicable order cancellation terms.

6. Digital Products

STL, 3MF, and other downloadable digital products are nonrefundable once delivered or made accessible, except where required by law.

Customers experiencing download, file compatibility, or printing difficulties are encouraged to contact our support team for assistance.

7. Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery.

If an item arrives damaged or incorrect, we recommend contacting us within 24–48 hours of delivery, including photos of the product and packaging.

Our team will review the issue and determine the appropriate resolution, which may include repair, replacement, or refund.

Magnet Maker Machine warranty claims are handled according to their applicable warranty terms.

The recommended reporting window does not limit statutory consumer rights or applicable warranty coverage.

8. How to Request a Return or Warranty Claim

Please email impressiprint@gmail.com and include:

• Order number and proof of purchase.

• Description of the issue or requested return.

• Photos or videos, if applicable.

• Original packaging details, if available.

Our team will review your request and provide further instructions.

Please do not ship merchandise or equipment to ImpressiPrint without prior authorization and shipping instructions.

9. Refund Processing

Approved refunds will be issued promptly to the original payment method in accordance with applicable law.

Once processed, refunds may take up to 10 business days to appear, depending on the customer's financial institution.

Applicable restocking or cancellation fees will be deducted only where legally permitted.

If more than 15 business days have passed since your refund was approved, please contact our support team.

10. Contact Information

ImpressiPrint LLC

Email: impressiprint@gmail.com
Website: www.impressiprint.com

Thank you for choosing ImpressiPrint. We appreciate your business and remain committed to providing reliable products and responsive customer support.