Contact Us
Get in Touch
We're here to help. Fill out the form below to reach us
Address
190 Center St. Unit 105 Meriden, CT 06450
Business Hours
Mon-Fri: 9 AM to 5 PM / Sat: 9 AM to 3 PM / Sun: Closed
Business Hours
We’re here Monday through Saturday.
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 3:00 PM
- Sunday Closed
Holiday closures
- New Year’s Day January 1
- Martin Luther King Jr. Day 3rd Monday in January
- Presidents Day 3rd Monday in February
- Memorial Day Last Monday in May
- Juneteenth June 19
- Independence Day July 4
- Labor Day 1st Monday in September
- Veterans Day November 11
- Thanksgiving Day 4th Thursday in November
- Day After Thanksgiving Friday after Thanksgiving
- Christmas Eve December 24
- Christmas Day December 25
- New Year’s Eve December 31
🌍 Worldwide Assistance
If you’re visiting from outside of the United States and are interested in any of our products, we’re here to help. Please contact us and a member of our team will gladly assist you with international inquiries and shipping options.
We proudly work with trusted global carriers to ensure safe and reliable worldwide delivery.
Payments & Shipping
1. What payment options do you accept?
We accept all major credit cards, PayPal, and bank wire transfers.
2. Can I pay using multiple methods of payment?
Yes! Please contact us directly, and we’ll be happy to assist with splitting your payment across multiple methods.
3. Do you offer financing?
Absolutely! We offer financing through Affirm (Shop pay) when placing an order directly through our website.
4. How long does it take to process and ship my order?
Orders are typically processed and shipped within 7–14 business days. For international customers, please contact us for a more accurate estimated delivery timeframe based on your location.
5. Does international shipping include customs duties and import fees?
International shipping rates do not include customs duties or import fees. We recommend contacting your local customs office for information regarding any applicable charges.
6. Have questions about your order?
If you need help tracking or updating your order, feel free to reach out, we’re always happy to help!
You can also track your order anytime through our “Order Status” tab in the menu. Once your order ships, an automated email will be sent with updated tracking details, including your tracking number and shipping carrier information.
Returns & Refunds
1. Damages or Order Issues
What should I do if my order arrives damaged?
Please inspect your package immediately upon delivery. If your order arrives damaged, you must notify us within 24–48 hours of delivery and include photos of the damage and packaging.
Failure to report damage within this timeframe may result in denial of a return or replacement.
What if my product has a manufacturer defect?
If you notice a manufacturer defect, please contact us within 21 days of your purchase date. Our team will review your claim and work with you to make it right.
2. How to Start a Return
How do I begin the return process?
To initiate a return, please email us at impressiprint@gmail.com and include the following:
- Reason for return / Proof of purchase
- Clear photos of the damage or defect (if applicable)
- Original packaging details (if available)
All approved returns are subject to a 15% restocking fee, and return shipping costs are the responsibility of the customer.
Please note: Returns or damage claims submitted after the stated timeframes or without proper documentation may be denied.
3. Refunds
How long does it take to receive a refund?
Once we receive and inspect your return, we’ll notify you about the status of your refund. All approved returns are subject to a 15% restocking fee, and return shipping costs are the responsibility of the customer.
If approved, the refund will be processed to your original payment method within 10 business days.
What if I haven’t received my refund yet?
If more than 15 business days have passed since your refund was approved, please reach out to us at impressiprint@gmail.com for further assistance.
