Your Questions, Answered

Find quick answers to our most common questions.

Payments & Shipping

1. What payment options do you accept?

We accept all major credit cards, PayPal, and bank wire transfers.
2. Can I pay using multiple methods of payment?

Yes! Please contact us directly, and we’ll be happy to assist with splitting your payment across multiple methods.
3. Do you offer financing?

Absolutely! We offer financing through Affirm (Shop pay) when placing an order directly through our website.
4. How long does it take to process and ship my order?

Orders are typically processed and shipped within 7–14 business days for Magnet Machine Kits and Supplies. All other products ship within a 2-3 business day timeframe. For international customers, please contact us for a more accurate estimated delivery timeframe based on your location.​
5. Does international shipping include customs duties and import fees?

International shipping rates do not include customs duties or import fees. We recommend contacting your local customs office for information regarding any applicable charges.​
6. Have questions about your order?

If you need help tracking or updating your order, feel free to reach out, we’re always happy to help!
You can also track your order anytime through our “Order Status” tab in the menu. Once your order ships, an automated email will be sent with updated tracking details, including your tracking number and shipping carrier information.​

Returns & Refunds

1. Damages or Order Issues

What should I do if my order arrives damaged?
Please inspect your package immediately upon delivery. If your order arrives damaged, you must notify us within 24–48 hours of delivery and include photos of the damage and packaging.


Failure to report damage within this timeframe may result in denial of a return or replacement.

What if my product has a manufacturer defect?
If you notice a manufacturer defect, please contact us within 21 days of your purchase date. Our team will review your claim and work with you to make it right.
2. How to Start a Return

How do I begin the return process?
To initiate a return, please email us at impressiprint@gmail.com and include the following:

  • Reason for return / Proof of purchase
  • Clear photos of the damage or defect (if applicable)
  • Original packaging details (if available)​ ​

​All approved returns are subject to a 15% restocking fee, and return shipping costs are the responsibility of the customer.​

Please note: Returns or damage claims submitted after the stated timeframes or without proper documentation may be denied.
3. Refunds

How long does it take to receive a refund?
Once we receive and inspect your return, we’ll notify you about the status of your refund. All approved returns are subject to a 15% restocking fee, and return shipping costs are the responsibility of the customer.


If approved, the refund will be processed to your original payment method within 10 business days.

What if I haven’t received my refund yet?
If more than 15 business days have passed since your refund was approved, please reach out to us at impressiprint@gmail.com for further assistance.

Magnet Maker Machine Limited Lifetime Warranty Policy

1. Can I Return my Machine?

Because ImpressiPrint magnet-making machines are specialty manufacturing equipment that include a Limited Lifetime Warranty, all sales of magnet-maker machines are final.

This policy aligns with industry standards set by leading manufacturers, who also do not accept returns on used or opened machinery due to the nature of press equipment.

All Sales Are Final

Once a magnet-maker machine has been purchased, the sale is considered final.

We do not accept returns or issue refunds for:

  • Buyer’s remorse
  • Change of mind
  • Incorrect size/style ordered
  • Machines that have been opened, used, or removed from packaging
  • Machines purchased for temporary, single-use events or short-term jobs

This policy helps us maintain the highest standards of equipment integrity, safety, and quality control.

Warranty-Based Support Instead of Refunds

While refunds are not offered, customers remain fully protected under ImpressiPrint’s Limited Lifetime Warranty, which covers:

  • Manufacturing defects
  • Mechanical defects
  • Failures due to materials or workmanship under normal use

If you experience an issue with your machine, our warranty support team will diagnose the problem and provide repair, replacement, or technical assistance depending on the warranty determination.

This ensures every customer receives full long-term value from their machine.

Machines Damaged During Shipping

If your machine arrives damaged due to carrier mishandling:

  • Contact us within 48 hours
  • Include photos/videos of the packaging and equipment
  • We will initiate a carrier claim and send a replacement unit if damage is confirmed

Shipping damage is not considered a return — it is a replacement handled through insurance.

How to Get Support

If you are experiencing machine issues, please email:

📧 impressiprint@gmail.com

Include:

  • Order number
  • Description of the issue
  • Photos or video for diagnosis

Our team will respond quickly and help determine whether the issue qualifies under the warranty.
2. What This Warranty Covers

ImpressiPrint will repair or replace, at our discretion, any magnet-making machine found to have:

  • Defects in manufacturing
  • Structural or mechanical failure resulting from normal use

This coverage lasts for the reasonable service life of the machine as determined by ImpressiPrint.

Repairs or replacements under warranty will be provided at no cost to the customer, excluding shipping fees if applicable.
3. What This Warranty Does Not Cover

This Limited Lifetime Warranty does not apply to:

  • Normal wear and tear expected from regular use
  • Cosmetic damage (scratches, paint wear, minor dents, etc.)
  • Damage caused by:

    -Misuse, abuse, or improper operation

    -Dropping, impact, or physical force

    -Attempted repairs or modifications not performed by ImpressiPrint

    -Using tools or excessive force to operate the press

    -Improper installation, storage, or environmental conditions

Any machine that has been disassembled, altered, modified, or tampered with will have its warranty voided.
4. Warranty Limitations
  • This warranty is non-transferable and applies only to the original purchaser.
  • Proof of purchase must be provided when submitting a claim.
  • ImpressiPrint reserves the right to determine whether a machine will be repaired, replaced, or refurbished as the remedy.

This warranty does not guarantee uninterrupted or error-free operation but ensures protection against manufacturing defects.
5. How to Make a Warranty Claim

To initiate a warranty request, please contact:

impressiprint@gmail.com

Include:

  • Your order number
  • A description of the issue
  • Photos or a short video demonstrating the problem

Our technical support team will review your claim and guide you through the next steps.

Can’t find your answer?

Feel free to reach out to us!

Troubleshooting Your Magnet Maker: Fixes for Common issues

Magnet making is a creative and rewarding process, but like any piece of equipment, occasional challenges may occur. Knowing what to look for and how to fix common issues with your Magnet-Making Machine can save you both time and materials. Below are some helpful tips to keep your magnet production running smooth and frustration-free.

Fixes for Common Magnet Maker Issues

1. Misaligned Photos or Mylar

Issue:

Your printed photo or Mylar overlay doesn’t line up properly with the metal shell after pressing.

Possible Causes:

  • The photo or Mylar isn’t centered within the mold.
  • The notched corners on the photo and Mylar aren’t aligned to the mold’s corners.

Fix:

  • Always match the notched corners of both your photo and Mylar with the corners of the A-side mold before pressing.
  • Ensure your materials lay flat and are not shifted during placement.
  • If misalignment continues, inspect the mold area for dust or small debris that could affect placement.
2. Magnet Not Fully Crimping or Closing Evenly

Issue:

The magnet doesn’t press together properly, the edges may appear lifted or uneven.

Possible Causes:

  • The B-side plate or center insert may not be positioned correctly.
  • The consumable material (acrylic or cardboard) is not matching the correct mold setup.
  • Uneven pressure when pressing. / The photo paper used is too thick. (Refer to the "Wrinkled or Warped Photos" tab.)​


Fix:

  • Verify that you are using the correct mold setup for your consumable type.Cardboard consumables requires the B-side center plate."Original style acrylic" requires the removal of the B-side center plate. "New style acrylic" consumables should keep the B-side center plate installed as there is no longer the need to remove the B side center plate with this version.
    "Please reach out to us to determine if your order came with the original or newer style Acrylic materials as the original Acrylics are being phased out and replaced with the Newer style Acrylic Consumables."
    Tip: If your Acrylic machine kit came with the B side center plate stating "Only use with cardboard" then your 100 ct Acrylic will be the "Original style acrylic" consumables. (Removal of the B side plate is required for the original style acrylics) Keep your B side plate as your restock with us will likely be the "New style acrylics" and will require the B side center plate.
  • Apply smooth, consistent pressure during the pressing motion, avoid sudden force or hesitation.
3. Wrinkled or Warped Photos

Issue:

The printed image appears wrinkled or wavy under the Mylar after pressing.

Possible Causes:

  • The photo paper used is too thick.
  • The Mylar or photo wasn’t placed evenly before pressing.

Fix:

  • Use thin, one-sided photo paper between 100–120 GSM for best results.
  • We personally recommend Koala brand 30 lb / 115 GSM glossy paper.
  • Smooth out your photo and Mylar before pressing — even small ripples can cause wrinkles.
  • Ensure your workspace is free of humidity, which can cause photo paper to curl.
4. Machine Feels Jammed or Stuck

Issue:

The handle won’t move freely or seems to lock mid-press.

Possible Causes:

  • Multiple layers of materials were accidentally stacked in the mold.
  • Misaligned consumables or small debris inside the mold.

Fix:

  • Stop pressing immediately and remove any jammed pieces carefully.
  • Check that you’re only pressing one full set (metal shell, photo, Mylar, and backing) at a time.
  • Wipe down your molds regularly to prevent dust buildup or residue.
  • Never force the handle, gentle pressure ensures long-term machine durability.
5. Uneven or Partial Crimping

Issue:

The magnet’s edge doesn’t seal completely or appears uneven around the perimeter.

Possible Causes:

  • Inconsistent pressure during pressing.
  • Slight misalignment between the A and B sides of the mold.

Fix:

  • Verify that all parts fit snugly into the mold before pressing.
  • When pulling the handle, apply steady, even pressure, avoid jerky or rushed motions.
  • Inspect both sides of your mold to ensure nothing is blocking a flush press.
6. Magnets Not Holding Together

Issue:

The finished magnet separates or doesn’t stay crimped after pressing.

Possible Causes:

  • Misaligned materials or incomplete press.
  • Using damaged or incompatible consumables.

Fix:

  • Confirm you’re using approved consumables for your specific machine model.
  • Repress using steady motion, do not double-press unless necessary.
  • Inspect the edge crimp for full closure; if it’s loose, re-align and repress once if necessary.
7. Photo Doesn’t Fit Properly

Issue:

Your photo edges are visible, or the image is off-center within the magnet.

Possible Causes:

  • Incorrectly sized or hand-cut photos.
  • Printed template not scaled to 100%.

Fix:

  • We recommend to use the ImpressiPrint Canva templates to ensure perfect sizing. (Our templates will have a guide to further guide you with applicable printer settings and a general walkthrough.) Note: Templates are sold separately.
  • Always print at 100% scale (not “fit to page”).
  • For clean cuts, only use the supplied graphic die cutter for accurate precision cuts.

Machine Care & Maintenance

Just like any precision tool, your Magnet-Making Machine performs best when it’s properly maintained. Over time, dust, debris, and frequent use can cause the machine’s moving parts to stiffen, which may affect pressing consistency and alignment. Regularly applying a small amount of lubricant to the pivot points and rotating mechanisms helps ensure smooth, effortless operation and extends the life of your machine.

Keeping your machine clean and lightly lubricated not only prevents wear and tear but also maintains consistent pressure with every press, resulting in cleaner crimps and perfectly sealed magnets every time.

For detailed step-by-step instructions, download our FREE Maintenance Guide available under the “Machine Kits” tab on our website. This quick guide walks you through proper cleaning, lubrication points, and care routines to keep your ImpressiPrint machine performing like new. 
Click Here

Commercial Printing FAQ

Large-Format Printing Solutions and Production

File Preparations

How can i make a true black for my prints?

For the best output, use CMYK values 0/0/0/100, which produces a true solid black tone in print.
What is the difference between RGB and CMYK?

CMYK (Cyan, Magenta, Yellow, Black) is the color mode designed for ink-based printing. RGB (Red, Green, Blue) is designed for illuminated screens. In CMYK mixing, additional color makes the output darker, while in RGB, adding more color lightens and brightens the image.
What if my art work is low resolution?

Low-resolution artwork can still be printed, but the final result may appear soft or less detailed. If you prefer sharper edges and clean detail, we recommend uploading a higher-resolution file.

For best results, please provide a vector PDF or a 300 DPI file at the exact print size.

If you’re unsure about your artwork quality, feel free to email it to us—we’ll be happy to review it and advise on the best solution.
What file types do we accept?

We accept PDF, PNG, JPG, SVG, TIF, GIF, BMP, AI, PSD, and CorelDRAW (CDR) files.

For the most accurate color and the cleanest print results, we recommend uploading a CMYK PDF at your final print size.

Proofing Process

What is a proof?

A proof is a digital preview of your artwork showing layout, size, colors, and placement before we begin printing. It allows you to confirm that everything looks correct and gives you an opportunity to request changes before production starts.
Will I receive a proof before my order prints?

Yes. All print orders (stickers, banners, posters, signage, etc.) receive a digital proof for approval prior to production. We do not begin printing until you sign off on the final proof.
How will i receive my proof and how long does it take to receive a proof?

Proofs are sent via email using the artwork and details you submit. You’ll receive a notification as soon as your proof is ready, along with instructions for approval or requesting edits.

Most proofs are typically sent within 24–48 hours after your artwork and order details are received. Larger or more complex projects may require additional time.
What do I need to check on my proof?

We recommend reviewing:

  • Spelling & grammar
  • Artwork placement and sizing
  • Color expectations
  • Bleed and trim zones
  • Dates, names, and numbers
  • Overall layout

Once approved, the design goes directly to production and cannot be changed.
What if I need changes?

Just reply to the proof email describing the revisions you need. We’ll update the artwork and send a new proof. Minor edits are included at no charge, major redesigns may require an additional fee.
Why might colors look different on screen than in print?

Digital screens display RGB color, while printing uses CMYK inks. Because of this difference, slight color variations are normal. For best accuracy, submit artwork in CMYK mode.
How do I approve my proof?

Simply reply to the proof email stating “Approved.” Once we receive confirmation, your order enters production.